# Changing an employee's password or PIN code

> As an administrator, you can reset the password and change the PIN code of your employees from their profile.

Source: https://help.shyfter.com/en/team/changing-an-employees-password-or-pin-code  
Category: Team  
Updated: 2026-06-30

## Password and PIN code: two different accesses

- The **password** lets an employee log in to the **Shyfter Staff** app on a smartphone or via the web.
- The **PIN code** (4 digits) is used to **clock in on the Shyfter POS tablet**.

Both of these credentials can be changed by an account administrator from the employee's profile.

## Changing the password

In principle, your employees can reset their password themselves by clicking **Forgot password** when logging in to Shyfter Staff. If that is not possible, you can do it on their behalf.

1. Go to **Team → Users** and open the employee's profile.
2. In the **Profile → Profile data** tab, locate the photo or avatar bubble on the right of the screen.
3. Click the **padlock** icon to access the password change.
4. Enter and confirm the new password, then save.

## Changing the PIN code

Unlike the password, the PIN code cannot be changed by the employee themselves: it is the administrator who handles it.

1. Go to **Team → Users** and open the employee's profile.
2. In the **Profile → Profile data** tab, below the avatar, you see the current PIN code.
3. Click the small icon next to the PIN code.
4. Enter the new code and save.

> The PIN code is also visible here if an employee has forgotten it and contacts you to retrieve it.